Course Objectives

The key objectives are to enhance the participants’ existing knowledge and skills to enable them to become more effective at problem-solving and continuous improvement within their work process. The aim is that by the end of the course, a participant will understand:

• Why it is necessary to solve problems
• A methodical process for problem-solving, i.e. 8D
• The benefits of using a team approach
• How a variety of useful tools and techniques are used during 8D
• The importance of identifying the root cause(s) of a problem
• The importance of corrective action as a key output of 8D

Target Audience

This course is appropriate for those personnel who potentially will be ‘owners’ of a problem and hence, will lead and manage the activity from start to finish.

Agenda Day 1

• Start 09:00 Introductions, and Review of Agenda
• Protect the Customer / Start the Problem Solving Process|
  Emergency Response Action (ERA)
  Verification and validation activities
  Tools and techniques for quantifying the problem (e.g. tally chart, paynter chart, measles chart, pareto chart, etc.)
• Selecting a Team
  
• Describing the Problem
  Problem statement / process mapping / histogram / trend chart
• Interim Containment Action
  
• End 16:30 End of Day 1

Agenda Day 2

• Start 09:00 Root Cause Analysis
  Comparative analysis / brainstorming / fishbone chart / 5-whys / scatter chart
• Developing and Implementing Permanent Corrective Actions
  Developing solutions / selection matrix / action plan
• Preventing Recurrence of the Problem
  Application to other products / processes
  Procedure and system changes
• Completing the Problem Solving Activity
  
• End 16:30 Course Review & Closing Summary