This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Courses

  • Customer Service –
    £35.00
    £24.99

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ForeFront’s online courses are approved by IFE, IATP, ROSPA, IIRSM or CPD and deliver under licence